Terms & Conditions

TERMS AND CONDITIONS

Reservation Policy

  • Please choose the dates to see room availability, and select the room that available on that date.
  • After room selected, check the reservation details on “Reservation Summary”, then proceed to “Book” for the next process.
  • On the Booking Confirmation, please fill the detail of the guest (email, name, phone number, city, and country), payment method: credit card (card type, credit card number, name on card, expiry dates, and security code/CVC) or bank transfer, and additional request.
  • Choose “Submit” to proceed the reservation and get the “Booking Confirmation”.

Payment Policy

We accept payment with:

  • Credit Cards : Visa and Mastercard
  • Internet Banking.
  • Virtual Account
  • Company bank account.

For payment with credit card, booker must click Submit to proceed to online payment and fill credit card holder details. We are not responsible for any abuse of credit card or any other payment method which is your right of ownership and beyond our supervision.

Payment with bank transfer must confirm the payment by choosing:

  • Fill the Contact Form from “Contact” menu.
  • Send us an e-mail to [email protected] with the detail: Name, phone number, Booking number, transfer amount, and Bank name
  • Call on +62274-485005 or SMS to +62813 2875 0999

All transaction will be processed using Indonesian Rupiah. All transaction will be processed on 1 x 24 hours Guest is required to complete payment if reservation has been successfully done, we will send the payment receipt by e-mail to the e-mail address stated in the bookers's personal data within 1 (one) day after payment process completed.

Invoice

  • Invoices are proof of legitimate transactions as proof and reference of your booking.
  • You are encouraged to keep an invoice of any of your purchases that may be useful for service after purchase.

Cancellation and Refund

  • Cancelations made three (3) days prior to the date of arrival will be charged a night (1) night.
  • No show guest will be charged 100%.
  • If the room you are booking is labeled as non refundable, non cancellable or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested.

Privacy Policy

We are at GQ Hotel Yogyakarta also very seriously to keep your privacy. We believe that electronic privacy is very important for sustained success for the internet. We believe that this information only and must used for helping us to serve the better services. That is why we assign our policy to protect your privacy.

Policy Summary

Generally, if you visit our websit and access the information, you will remain anonym. Before we ask you to fill your information, we will explain on how this information will be used. We will not give any information details of you to any other company or individual without your permission.

Some of website part will require your details like e-mail and payment method details also any other basic information of you.

There is some part that we ask for additional information of you. Our purpose is to understand your needs and give you extra treatment that we believe is necessary for you. Some example of website information require: name, e-mail, city, phone number, and payment details. We also offer you to choose wether or not to receive any information material from us.

Protect Your Privacy

We will decide what is best for protect your privacy. Anytime you give a sensitive informatuin like credit card details, we will take any action to protect, like encrypt your credit card number. We also take any secure act to protect your storage information. Credit card number is used for payment process and will not storaged for marketing purpose.

We will not give any information details of you to any other company or individual without your permission. "We guarantee your order processes secured with protocol Secure Sockets Layer (SSL) which SSL serve any of our bookers with full security and freedom to do online reservation without fear that any of your payment data is stolen

Cookie Usage

This website is using "cookies" to identified user session on website and to offer continuity as moving entities on the environment. Cookie is used on sites only to store non-critical data. Cookies is part of information that transfered to your hard drive with purpose to save log.

Cookie allow websites to keep user information in all connection. Cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information or to record the user's browsing activity. They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords, and credit card numbers.

Security

This website have security measures to protect the loss, misuse, and change of information within our control. These steps include basic and complex data protection methods, in certain offline storage of information and securitizing our database server.

This website provides an option for people to remove their information from our database to not receive any information in the future or to no longer accept our services.

Contact Us

Your feedback means to us! As we commited to always improving our services and facilities, please tell us your experience while you stayed with us. Please contact us at [email protected] or call us on +62274-485005 also you can fill the Contact Form at Contact Us page.

Operational Hours

We will process any payment transaction on Monday to Saturday at 08.00 AM to 04.00 PM.

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